How can we help you?

Customers post jobs they need done, and verified artisans place bids on those jobs. Once a customer accepts a bid, the job is assigned, and the artisan and customer can chat directly to complete the work. Once the work is done, the customer confirms completion and rates the artisan.

To bid on jobs, you must create an account and complete our KYC (Know Your Customer) verification. This involves uploading a government-issued ID and a selfie. Once approved by our admin team, you will be granted a Free plan with 10 bidding credits to get you started.

Bidding credits are used to place bids on customer jobs. Each bid costs 1 credit. The Free plan gives you 10 credits. If you run out, you can subscribe to a paid plan (e.g., Pro or Elite) to receive a monthly allocation of credits. You can track your credits on your Artisan Dashboard.

All payments are handled directly between the customer and the artisan based on the agreed quote. We recommend using secure bank transfers and keeping all communication within the platform's chat system so we can assist you in the event of a dispute.

Once you mark a job as "done", the customer is notified to confirm. If they become unresponsive, please contact support. Our team will review the chat history and evidence of work to manually resolve the issue and update the job status on your behalf.

We offer practical, hands-on training across various trades including Solar Installation, ICT & Computer Repairs, Generator Repair, Tailoring, Carpentry, and more. Our curriculum is designed to equip you with the skills needed to immediately start earning on our Artisan Marketplace.

We offer a hybrid model. Theoretical modules are available online via our learning portal, while practical, hands-on training takes place at our designated physical hubs across Nigeria.

Yes. Upon successfully completing your training and passing the practical assessments, you will receive a certified UdaraGroup Skill Acquisition certificate, which is recognized across our network.

Absolutely. Graduates of our Skill Acquisition program are fast-tracked through the KYC process to become verified artisans on the UdaraGroup Artisans Marketplace. We actively help our graduates connect with customers seeking their new skills.

We currently offer intra-city and inter-state delivery across major hubs in Nigeria. Please use our logistics quote tool to check if your specific pickup and drop-off locations are covered.

Rates are based on the distance, the weight/volume of the items, and the urgency of the delivery. You will get a transparent quote before confirming any shipment.

Once your shipment is booked, you will receive a unique tracking ID. You can enter this ID on our tracking portal to see the real-time location of your goods.

We handle all packages with the utmost care. However, in the rare event of damage or loss, our support team will initiate an investigation immediately. We offer compensation based on the declared value of the goods, provided they were properly insured at the time of booking.

You can click "Forgot Password" on the login screen. Alternatively, if you are logged in, navigate to your account settings, where you can update your security credentials.

You can reach us via the Contact Page or send an email directly to info@udaragroup.com. Our support team operates Monday to Friday, 8:00 AM to 6:00 PM.